Frequently Asked Questions (FAQ)

How do I place an order?

Simply browse our collection of premium pet products, add your favorite items to your cart, and proceed to checkout. You will receive an automatic order confirmation email once your purchase is complete.
Can I change or cancel my order after placing it?

Please contact us at support@pawlide.com as soon as possible. If your order hasn't been processed or dispatched yet, we will do our absolute best to accommodate your request. Once an order has shipped, it cannot be canceled, but you can easily return it under our Return & Refund Policy.

How long will my order take to arrive?

Orders are processed within 1 to 3 business days (Monday to Friday). Once shipped, delivery typically takes 5 to 10 business days. For more details, please visit our Shipping Policy page.
Do you offer free shipping?

Yes! We offer 100% Free Shipping on all orders across the United States. There is no minimum purchase or order value required.
Do you ship internationally?

No. Currently, we ship exclusively within the United States (USA). We do not offer international shipping.
How do I track my order?

Once your order is dispatched, you will automatically receive an email containing a tracking link so you can follow your package's journey directly to your door.

What is your return policy?

We offer a 30-day return window from the date of delivery. There are no restocking fees on eligible returns. For full details on how to return, please see our Return & Refund Policy page.
Who pays for return shipping?

If the item arrives damaged, defective, or incorrect, Pawlide will cover the applicable return shipping cost.
How long does it take to receive my refund?

Once we receive and inspect your returned item, we process your refund within 7 business days. The refund will be credited back to your original payment method.

Are your products safe for my pets?

We carefully select our products based on their features, materials, practicality, and suitability for everyday pet use. We always recommend following the product instructions and supervising pets during playtime where appropriate.

What payment methods do you accept?

We accept all major secure payment methods, including Visa, Master card, American Express, Diners Club, and Discover.
Is my payment information secure?

All payments are processed securely through certified third-party payment providers using industry-standard encryption. Pawlide does not store your full credit card details on its servers.

How do I get in touch with customer service?

You can email us anytime at support@pawlide.com or call us at +1 (626) 946-9260 . Our dedicated team is happy to help you and your pets!